Terms and Conditions for Man And Van Harrow

These Terms and Conditions set out the basis on which Man And Van Harrow provides moving, transport, collection and related services to customers in the United Kingdom. By making a booking, requesting a quotation, or confirming a service arrangement, the customer agrees to be bound by these terms. Please read them carefully before placing an order. These terms are intended to be fair, clear and consistent with UK consumer law, and they apply whether the service is booked for a home move, office move, item collection, furniture transport or another agreed van service.

In these Terms and Conditions, references to “we”, “us” and “our” mean the service provider operating under the Man And Van Harrow name, and references to “you” or “customer” mean the person booking or receiving the service. If a booking is made on behalf of another person, the person making the booking confirms that they have authority to accept these terms on that person’s behalf. Any variation must be agreed in writing, and if a term is found unenforceable, the remaining terms continue to apply.

1. Booking process
Bookings for man and van services in Harrow and across the UK are normally made by telephone, email, online form or another agreed booking channel. To make a valid booking, you must provide accurate information about the collection and delivery addresses, access conditions, item descriptions, preferred dates and times, and any special handling requirements. Quotations are usually based on the information supplied at the time of enquiry, so if any material details change, we may revise the price, vehicle size, crew size or service plan accordingly. A booking is only confirmed once we have accepted it and, where required, received the requested deposit or advance payment.

We aim to provide a smooth and transparent booking experience for every Man And Van Harrow service. The customer is responsible for ensuring that all items to be moved are disclosed before confirmation, including heavy, fragile, valuable or awkwardly shaped items. You must also tell us about parking restrictions, stair access, lifts, loading distances, narrow entrances and any other factor that may affect the service. If the information provided is incomplete or inaccurate, we may need to amend the booking, charge additional costs, or decline the job if it cannot be completed safely or lawfully. Any time estimate given is approximate unless expressly agreed as a fixed scheduled arrival slot.

2. Payments
Unless otherwise agreed, payment is due in full on completion of the service. We may require a deposit, card pre-authorisation, or partial advance payment to secure the booking, especially for larger removals, weekend work, urgent jobs or services involving multiple crew members. Accepted payment methods will be confirmed at the time of booking and may include bank transfer, card payment or cash, subject to agreement. All prices are quoted in pounds sterling and may be subject to VAT where applicable. If a quotation is based on hourly rates, the final charge will reflect the actual time worked, including reasonable waiting time, delays caused by access issues, or additional agreed services.

Additional charges may apply where the scope of work changes during the service, including but not limited to dismantling or reassembly, extra loading trips, use of specialist equipment, long carry distances, congestion, parking costs, or disposal fees. If we incur charges because of incorrect information, late cancellation, failed access, or a customer-requested change after arrival, these may be added to the final invoice. If payment is not made when due, we reserve the right to suspend future services, recover reasonable debt collection costs, and charge interest in accordance with applicable law.

3. Cancellations and rescheduling
If you need to cancel or change a booking for your man and van Harrow service, you should notify us as soon as possible. Cancellations made outside the agreed notice period may be eligible for a full or partial refund, depending on the timing, the nature of the job and whether we have already incurred costs such as vehicle allocation, staff scheduling, parking permits or third-party charges. If the customer cancels after the crew has been dispatched or arrives at the collection address, a cancellation fee may apply. Where a deposit has been paid, it may be retained in full or in part to cover administrative and operational costs.

We may also need to reschedule a booking due to circumstances beyond our control, including vehicle breakdown, adverse weather, road closures, staff illness, legal restrictions, or other operational issues. In such cases, we will use reasonable efforts to offer an alternative time or date. If we must cancel and are unable to provide a suitable alternative, any advance payment for the cancelled service will normally be refunded for the affected portion of the booking, subject to lawful deductions for work already performed. Refunds are made to the original payment method where reasonably possible and within a reasonable period.

Customers should note that delays caused by access problems, incorrect address details, waiting for keys, or failure to prepare items for loading do not count as cancellations by us. If the service cannot proceed because the customer is unavailable, the premises are inaccessible, or the items are not ready for collection, we may treat the booking as cancelled at the customer’s request and charge accordingly. For larger Man And Van Harrow jobs, it is wise to give sufficient notice if a change is required, as this allows us to reallocate resources fairly and reduces avoidable charges.

4. Liability and responsibility
We will exercise reasonable skill and care in carrying out the service. However, our liability is limited to direct loss or damage caused by our negligence, breach of contract or failure to perform the service with reasonable care and skill. We are not responsible for indirect, special or consequential losses, including loss of profit, loss of opportunity, business interruption, or emotional distress, to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.

Customers are responsible for ensuring that items are suitably packed, secured and labelled, especially fragile, antique, high-value or easily damaged goods. Where we are asked to load or unload items that are already damaged, poorly packed or unsuitable for transport, we accept no responsibility for any further deterioration unless the damage results directly from our negligence. Items of exceptional value should be declared in advance, and we may refuse to transport cash, illegal goods, hazardous materials or other prohibited items. It is your duty to ensure that any requested transport complies with all legal requirements and that you have authority to move the goods concerned.

We do not accept responsibility for loss or damage arising from matters outside our reasonable control, including hidden defects in items, inadequate packaging, building defects, insecure fixtures, pre-existing wear and tear, or instructions given by the customer that are followed at the customer’s request. If you or another person assists our team with lifting, carrying, loading or unloading, that person does so at their own risk and under your direction unless we expressly supervise the task. Our insurance, where maintained, is subject to its own policy terms, exclusions and limits, and does not replace the customer’s duty to arrange appropriate cover where needed.

5. Waste regulations and disposal
Where our service includes disposal, clearance or removal of waste, the customer must ensure that all waste is accurately described and that the work complies with applicable UK waste laws and local authority requirements. We will only handle waste in a lawful manner and may request evidence of what is being disposed of, especially for mixed loads, bulky items or commercial waste. We do not knowingly transport, dump or dispose of controlled waste unlawfully, and we may refuse any item that we reasonably believe is prohibited, contaminated, unsafe or misdescribed. The customer remains responsible for declaring whether items are waste, reusable goods, recyclable materials or general household contents.

If waste removal is included as part of a Man And Van Harrow booking, the price may include lawful disposal costs, transfer station fees, labour, loading time and related administrative charges. The customer must not ask us to dispose of waste in a manner that breaches environmental protection laws, duty of care requirements or any licensing obligations. We may require additional information for certain waste categories, including electricals, mattresses, white goods, building debris, commercial refuse or items that may contain hazardous substances. Where required by law, we may provide or retain records relating to waste transfer, and the customer agrees to co-operate with any reasonable request for information.

If the customer fails to disclose that items are waste or omits important details about the nature of the load, any resulting fines, penalties, cleanup costs or enforcement action arising from that omission will be the customer’s responsibility, except where caused by our own breach of law. We reserve the right to stop work if we suspect an unlawful disposal request. In such cases, the customer may still be liable for any work already carried out, any wasted journey costs, and any disposal or handling fees already incurred. We will not be liable for delays caused by compliance checks or lawful refusals to move unsuitable waste.

6. Customer obligations
Customers must ensure that access to the property is safe and that the service can be carried out without unnecessary risk. This includes securing parking where required, obtaining any building permissions, reserving lifts if applicable, and making sure pathways and entrances are clear. If the premises are occupied by vulnerable persons, pets, or children, you must take reasonable precautions to prevent injury or disruption. You are also responsible for ensuring that any items to be moved can be legally transported and that all necessary ownership, tenancy or landlord consents have been obtained. A Man And Van Harrow booking does not transfer responsibility for the contents of the property.

Items should be ready for collection at the agreed time unless we have agreed to provide packing, dismantling or preparation work. If we are delayed waiting for the customer to finish packing, gather keys, locate items or arrange access, waiting time may be charged. We may refuse to move items that are unsafe, excessively heavy, likely to cause damage to property, or impossible to handle with the equipment and crew allocated. You should notify us in advance of stairs, parking limitations or restricted access so we can bring the correct resources. Failure to do so may lead to service delays or additional charges.

Customers must not request or permit the movement of illegal, stolen, dangerous, explosive, corrosive, flammable or otherwise prohibited items. We may ask to inspect items for safety reasons and may decline any load that does not meet our operational or legal requirements. If any item causes damage to our vehicle, equipment or another person’s property because it was not properly disclosed, the customer may be responsible for the resulting loss. These obligations apply whether the work is a standard van hire, furniture relocation, courier-style transport or a larger removal service.

7. Service standards, delays and force majeure
We will use reasonable efforts to arrive within the arranged time window, but arrival and completion times are estimates only unless a fixed service slot has been expressly confirmed. Traffic, weather, road closures, accidents, prior job overruns and access issues can affect timing. We are not liable for delay where the cause is outside our reasonable control. If a delay occurs, we will communicate as soon as reasonably practicable and take reasonable steps to minimise disruption. Customers acknowledge that some jobs may take longer than expected where the volume of goods, access conditions or item complexity differs from the original description.

We are not responsible for failure or delay caused by events beyond our reasonable control, including extreme weather, fire, flood, industrial action, pandemic-related restrictions, civil disturbance, power failure, fuel shortages, government action, or sudden legal changes. In such cases, our obligations are suspended for the duration of the event and we may rearrange or cancel the affected service if necessary. If a force majeure event prevents completion, we will discuss a practical solution, which may include rescheduling or a refund for the unperformed part of the booking, subject to costs already properly incurred.

8. Governing law and disputes
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If a disagreement arises, we encourage customers to raise the matter promptly so it can be reviewed fairly and resolved where possible without legal proceedings. Nothing in this clause affects any statutory rights you may have as a consumer under applicable UK legislation.

9. General provisions
Any waiver of a breach must be agreed in writing and does not amount to a waiver of any later breach. Headings are for convenience only and do not affect interpretation. These terms represent the entire agreement between the parties in relation to the service and supersede any prior discussions or representations, except for statements made fraudulently or any rights that cannot legally be excluded. If any part of these Terms and Conditions is held invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it enforceable, and the remainder shall continue in full force.

By placing a booking with Man And Van Harrow, you confirm that you have read, understood and accepted these Terms and Conditions. You also confirm that the information provided for the job is accurate to the best of your knowledge and that you will inform us promptly of any change that may affect the service. These terms are designed to support a professional, lawful and efficient moving service while protecting both the customer and the service provider. They should be read together with any written quotation, booking confirmation or service-specific arrangement that has been agreed between the parties.