Man and Van Harrow Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Harrow provides man and van, removals, transport and associated services. By making a booking, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

Definitions

In these Terms and Conditions, unless the context requires otherwise:

Company means Man and Van Harrow, the provider of removal and transport services.

Customer means the person or business making a booking with the Company.

Services means any man and van, removal, transport, packing, loading, unloading or related services provided by the Company.

Vehicle means any vehicle used by the Company to perform the Services.

Service Address means any collection, loading, delivery or unloading address specified by the Customer.

Goods means any items, belongings, furniture or property transported or handled by the Company in connection with the Services.

Scope of Services and Service Area

The Company provides man and van and removal services for household, student, office and light commercial moves and deliveries. This includes loading, transport, unloading and, where agreed, packing or furniture disassembly and reassembly.

Services are primarily offered within Harrow and surrounding areas, with collections or deliveries to and from other parts of the United Kingdom by prior agreement. Any reference to locations or service areas is for general description only and does not constitute a guarantee of availability.

The Company reserves the right to refuse any job that is unsafe, unlawful, impractical due to access restrictions, or beyond the capacity of the Vehicle or staff.

Booking Process

All bookings are subject to availability and to acceptance by the Company. A booking is only confirmed when the Company has provided written or verbal confirmation and, where required, has received a deposit or prepayment.

When requesting a quote or making a booking, the Customer must provide accurate and complete information, including:

Full collection and delivery addresses, including access details.

Dates and preferred times for the Services.

An accurate description and estimated volume of the Goods.

Details of any heavy, fragile, high value or unusual items.

Information about parking restrictions, loading bays, lifts, stairs or access limitations.

The Company will base its quotation and service planning on the information supplied. If the information is incomplete or inaccurate, the Company may adjust the price, alter the service, or refuse to proceed with the job on the day.

The Customer is responsible for ensuring that any necessary permits, parking arrangements or building access approvals are obtained in advance. Any penalties, fines or fees resulting from inadequate arrangements or inaccurate information will be charged to the Customer.

Quotes and Pricing

Quotes may be provided as hourly rates, fixed prices or a combination of both, depending on the nature of the job. Unless specifically stated otherwise, all quotes are estimates based on the information provided by the Customer.

The Company reserves the right to amend a quote if:

The job takes longer than anticipated due to circumstances outside the Companys control, including but not limited to poor access, waiting for keys, delays caused by third parties or additional Goods not originally declared.

Additional services are requested or become necessary, such as extra porters, additional Vehicles, or packing services.

There are significant changes to the collection or delivery addresses, dates or times.

Prices may not include congestion charges, tolls, parking charges or other third-party costs unless specifically stated. These will be added to the final invoice where applicable.

Payments and Deposits

The Company may require a deposit or full prepayment to secure a booking. The Customer will be notified of the required amount and due date at the time of booking.

Where payment is due on completion, it must be made immediately upon completion of the Services, before the Vehicle is unloaded at the final destination unless otherwise agreed in writing in advance.

Accepted methods of payment will be communicated by the Company. Cash payments, where accepted, must be made directly to the driver or designated representative of the Company.

If payment is not made when due, the Company reserves the right to:

Refuse to unload Goods until payment is received in full.

Retain the Goods until payment, storage charges and any other applicable fees are paid.

Charge reasonable interest on late payments and recover any costs incurred in pursuing payment.

Cancellations, Rescheduling and Delays

The Customer may cancel or reschedule a booking by giving notice to the Company. Any cancellation or rescheduling is subject to the following:

If the Customer cancels more than 48 hours before the agreed start time, any deposit paid may be refunded or transferred at the Companys discretion, less any reasonable administrative costs.

If the Customer cancels within 48 hours of the agreed start time, the Company may retain all or part of the deposit and may charge a cancellation fee to cover loss of business and costs incurred.

If the Customer cancels on the day of the booking or fails to be present at the Service Address at the agreed time, the full quoted amount may be payable.

Requests to reschedule are subject to availability and may be treated as a cancellation and new booking if insufficient notice is given.

The Company will use reasonable efforts to attend at the agreed time but shall not be liable for delays caused by traffic, weather, breakdowns, accidents, road closures or other circumstances beyond its control. In such situations, the Company will endeavour to keep the Customer informed and to complete the Services as soon as reasonably possible.

Customer Responsibilities

The Customer is responsible for:

Ensuring adequate access to and from the Service Addresses, including clear stairways, corridors and lifts.

Ensuring that Goods are suitably packed, secured and ready for loading, unless the Company has specifically agreed to provide packing services.

Properly labelling boxes and items, especially fragile or high value Goods.

Arranging suitable parking and any permits required for loading and unloading.

Being present, or ensuring an authorised person is present, at the Service Addresses to direct the Company and sign any relevant documentation.

Checking the Vehicle at the end of the job to confirm that nothing has been left behind.

The Customer must not ask the Company or its staff to carry out any work or move any item that is unsafe, illegal or likely to cause damage to the property, the Goods, the Vehicle or to any person.

Excluded Items and Prohibited Goods

Unless expressly agreed in writing, the Company will not carry or handle:

Explosives, firearms, ammunition or weapons.

Hazardous, flammable, corrosive or toxic substances, including gas cylinders, paint, chemicals or fuel.

Perishable items requiring refrigeration or special handling.

Animals, plants or living organisms.

Cash, precious metals, jewellery, watches, stones or other items of exceptional value.

Important documents, passports, securities, deeds or similar items.

If such items are handed to the Company without prior agreement, they are carried entirely at the Customers own risk and may be refused or disposed of safely.

Packing, Loading and Access

If the Company has agreed to provide packing services, it will take reasonable care in packing and protecting the Goods. The Company does not guarantee that its packing will prevent all damage, and fragile or high value items may require specialist packing or crating which is not included unless specifically agreed.

The Company may refuse to move items that are inadequately packed, excessively heavy, unsafe to carry, or too large to be moved through the available access points. The Company is not responsible for removing or refitting doors, windows or fixtures unless expressly agreed in advance.

The Customer acknowledges that moving heavy or bulky items may create minor marks or scuffs to floors, walls or door frames. The Company will take reasonable care but is not liable for minor cosmetic damage arising from normal handling, particularly where access is tight or difficult.

Liability and Limitations

The Company will exercise reasonable skill and care in providing the Services. However, its liability is subject to the limitations set out in these Terms and Conditions.

The Company will not be liable for:

Loss or damage arising from the Customers failure to adequately pack, protect or label Goods.

Loss or damage caused by inherent defects, wear and tear, deterioration, leakage or perishing of the Goods.

Loss of data, digital content, software or records.

Indirect or consequential losses, such as loss of profit, loss of use or loss of opportunity.

Any loss or damage where the value of the Goods has not been declared and specifically accepted in writing by the Company.

Any loss or damage caused by circumstances beyond the Companys reasonable control, including but not limited to fire, flood, adverse weather, acts of God, riot, civil commotion, war, terrorism, road closures or industrial disputes.

In the event that the Company is found liable for loss of or damage to Goods, its liability shall be limited to the lower of the cost of repair or the current market value of the Goods, and subject to an overall cap per job, unless a higher limit has been expressly agreed in writing and any applicable additional charges have been paid.

The Customer must inspect the Goods as soon as reasonably possible after completion of the Services and must notify the Company in writing of any apparent loss or damage within a reasonable time. Failure to do so may prejudice any claim.

Insurance

The Company maintains insurance cover appropriate for removal and transport activities, subject to the terms, conditions and exclusions of the relevant policy or policies. Details of cover can be provided upon request.

The Customer remains responsible for arranging any additional insurance required for the Goods, particularly for high value or fragile items. The Company does not provide insurance advice and does not act as an insurance broker.

Waste Regulations and Disposal

The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a licensed waste carrier for general rubbish disposal unless this has been expressly stated and evidenced. The Services relate to the transport of Goods and belongings for removals rather than waste collection.

The Customer must not present general household refuse, construction rubble, hazardous waste, electrical waste requiring regulated disposal, or any other controlled waste as part of the Goods for transport unless a separate agreement has been made and the necessary licences and arrangements are in place.

Where the Company agrees to remove unwanted items, these will be treated as part of the removal service and not as waste disposal unless specifically agreed otherwise. The Company may refuse to take any items it reasonably believes to be waste, hazardous or unlawful to transport.

The Customer is responsible for complying with all relevant waste regulations relating to any items that are being discarded, including arranging proper disposal via authorised facilities where required.

Delays, Storage and Non-Delivery

If the Customer is unable to take delivery at the agreed time, the Company may, at its discretion, offer short term storage or return the Goods to another address at the Customers cost. Any storage or additional transport will be charged at the Companys prevailing rates.

If the Company is unable to deliver because access is unsafe, impossible or significantly restricted, it may treat the job as completed and charge in full, and the Goods may be held until alternative arrangements and payment for additional charges are agreed.

Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the matter as soon as possible with the Company, ideally on the day of the move, so that an immediate investigation can be carried out.

Any formal complaint should be made in writing, providing full details of the issue, the date of service, addresses involved and any supporting information. The Company will review the complaint and aim to respond within a reasonable timeframe. The existence of a complaint does not entitle the Customer to withhold payment.

Data Protection and Privacy

The Company will collect and process personal data such as names, addresses and contact details for the purpose of providing the Services, administering bookings, processing payments and handling queries or complaints.

The Company will take reasonable steps to keep personal data secure and will not sell or share it with third parties except where necessary to perform the Services, comply with legal obligations or enforce these Terms and Conditions.

Variation and Severability

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

Entire Agreement

These Terms and Conditions, together with any written confirmation of booking and any specific written agreements relating to a particular job, constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior discussions, understandings or representations.

By making a booking with Man and Van Harrow, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.